To our valued clients and community – the READ Clinic prides itself on meeting the needs of individuals and families in a timely and supportive manner. There is currently an unprecedented demand on psychological services in many areas across the country, including the Central Coast.
This has resulted in our psychologists having a larger volume of clients and therefore needing to delicately balance taking on new clients whilst also taking care of current clients.
If you are a current client, please book your appointments online by selecting your current psychologist.
02 4363 6600
02 4367 0224
C2/20-24 Karalta Road, Erina NSW 2250
Monday-Friday: 7:30am – 5:00pm
Thursday: 7:30am – 7:00pm
Saturday: 8:00am – 5:00pm
The READ Clinic is not a bulk billing practice.
We understand that it may, at times, be necessary to change or cancel an appointment. In order for us to see those in need we ask that you give at least 48 hours’ notice so we have time to offer the appointment to someone else. For appointments cancelled between 48-24 hours from the scheduled appointment time, a $150 late cancellation fee will be charged to your credit or debit card on file; appointments cancelled less than 24 hours from the scheduled appointment time incur the full scheduled fee as the cancellation charge. These cancellation fees cover costs of the administration resources and psychologist’s time as recommended by the Australian Psychological Society. Please note if a late cancellation fee is unable to be charged on your debit or credit card, you will have three days resolve this payment in order to maintain your future appointments.
Here at the READ Clinic, like many Specialist practices, we have a cancellation policy for many reasons, including:
You will get the best results from your investment in therapy by attending sessions as planned with your Psychologist. We understand that prioritising your own wellbeing can be tricky when life is so busy. We hope the cancellation policy will assist you to prioritise your treatment therefore getting the most out of your investment in therapy.
We constantly have a high demand and long waiting lists for treatment at The READ Clinic, especially during the current COVID-19 crisis. Our cancellation policy helps ensure we provide high quality support to those in need each week.
There are many benefits in attending a private practice. There are also many costs involved in operating a private practice. In order to ensure the longevity of our Clinic and our ability to continue providing quality support to the community it is vital that we minimise the number of “unused” sessions as much as possible. For example, administration resources are used for file preparation, confirming appointments (all clients get SMS and calls), room rental, session preparation for the psychologist and other tasks. This is similar to booking a seat for a plane, considerable resources are used to ensure the seat is available and if a customer doesn’t use their seat, they are still charged the full fare. This is similar to private practice rooms and when a client does not attend, resources have been used despite the client not attending.
If you have any questions about our READ Clinic policies please don’t hesitate to ask one of our friendly administration staff. Please remember, we really don’t want you to have to pay the late cancellation fee, we would much rather you come along to your appointment and receive the best possible treatment.
Better Access to Mental Health Plans enables clients to access psychological services and gain a rebate from Medicare. A patient must be referred by a GP, a Psychiatrist or a Paediatrician. This involves an individual assessment of a patient and the preparation of a GP Mental Health Care Plan submitted to Medicare by your GP.
A select number of Psychologist at the clinic are able to provide psychological counselling and services to clients who have a NDIS plan.
Our qualified psychologists have been approved under the NSW WorkCover scheme to see clients under this referral source. Your treating GP may refer you for psychological assistance in the event you have sustained an injury at work. Our Psychologists will help you address the psychological and emotional impact of your injury. More Information (below)
Our WorkCover approved psychologists provide treatment to injured workers under the NSW Workers Compensation Act with a focus on achieving a safe return to work wherever possible.
To be able to access counselling through this referral pathway, you will need to have a WorkCover Certificate signed by your treating GP and a referral letter from the same GP outlining the issues.
It is not essential that you have a GP referral to come to the READ Clinic. Clients may call and book an appointment at any time and come to the clinic privately. Please feel free to call us on (02) 4363 6600 to discuss your attendance options with one of our friendly receptionists.
You would need to contact your health care provider directly to discuss your current health cover to find out if it includes “psychology”. It is our experience that some private health agencies will ask you to exhaust a GP Mental Health Care Plan (provided by your GP) prior to claiming from them.