Instructions on how to join your Psychologist for a video-conference session using Coviu

April 6, 2020 - The READ Clinic
  1. Click on  the  link  that has been emailed to you  just  before  your  appointment  (or  copy  and  paste  the link into  your  browser – Chrome browser works best).
  2. If it’s your first time using Coviu – after you click on the link, it will then ask you for permission for Coviu to access your microphone and Please click ‘Allow’ as it will then let your Psychologist see you and hear you. If you have concern about using the camera, discuss this with your Psychologist.
  3. You will then be taken to a new screen that is your Psychologist’s Waiting Room, and it will ask you if you would like to Join as a guest, please click on this request.
  4. It will then ask you to take a photo of yourself (so it can be your icon so that your Pychologist can see when you ‘knock’ on their virtual room), and to enter your name. If you are not comfortable taking a photo of yourself then take a photo of a wall or anything non personalable and the photo is deleted after the session. (NB. This information will NOT be stored in Coviu or reused anywhere else). If you DO NOT want to enter any personal details about yourself, that’s ok – feel free to enter a pseudonym and take a photo of anything around you. Your Psychologist will know it is you Then click ‘Continue’.
  5. You will then take you to the Psychologists virtual ‘waiting room’ (but a better waiting room than our office because you can still do this in the comfort of your own home). You will then be placed on hold until your Psychologist connects to you by a secure line.

 

Just a few thoughts to help make your videoconference run smoothly:

  • Please make sure you have sufficient WiFi upload and download speed at the location that you are joining It should be a minimum of about 30 Mbps for either upload or download speeds. You can test your speed at: http://www.speedtest.net/
  • Also make sure your microphone is on, your camera is working, and that you join from either: Google Chrome or Firefox Web browser (these seem to work better than Safari). You can test your hardware and software setup at: https://tools.coviu.com/precall/
  • In the event of any difficulty with the connection, please have your mobile phone nearby so your Psychologist can contact Please note, incoming calls from me will be from a “private number”.

 

Your videoconference experience will be best if you:

  • Ensure that you have a private, quiet, dedicated place for our session, and come prepared to work. Your Psychologist will be working from either the READ office or their home office and will be the only person there, so your privacy will be assured in this Your Psychologist will be happy to show you around the room, through their web-camera, so you can check your privacy is being respected.
  • Make sure that you have all that is needed at your fingertips, for example: tissues, any notes, a pad, pen and a (Sorry I won’t be able to get you a glass of water or tissues for this session).
  • Try to remove distractions as much as possible (e.g. prepare anyone else in the house with activities that will distract or occupy them for an hour, ensure that the TV, radio, or other computer applications in the room you are using, are turned off; if you can, try to secure yourself into your room so that you won’t have any unexpected interruptions).
  • We will have a few minutes to prepare yourself at the start of our session, so that we are relaxed and
  • You will be surprised after a few videoconference sessions how easy it is to stay connected and continue the work you have being doing with your Psychologist.
  • Please ensure your devices are close to fully charged before your session, as videoconferencing can drain batteries quite
  • We have noticed that mobile phones can sometimes become hot during Coviu sessions, so if you are using a mobile phone we recommend taking any cover off the phone.
  • IMPORTANT – At the beginning of each session you be asked to:
    • confirm the physical address, where you are located;
    • confirm the phone number you have access to and can be contacted. This is extremely important, especially if any connection (or technical) difficulties arise – remember that your Psychologist will call from a “private number”, so please be sure to answer)!

 

Your Psychologist is looking forward to seeing you soon! Until then, take care.

 

Warm Regards,

The READ Clinic TEAM