As these uncertain times become more uncertain and the situation continues to evolve, we’re doing everything we can to support you, and your family to deliver the same caring service and support. The way we provide this service may change over time, but our support will remain constant and we will continue even in these distressing times – it’s what we do.
As an essential service we are being asked to respond to the increasing community need and we are making a commitment to meet that need, while we continue to prioritise supporting all of our current clients and their family.
We are responding quickly to the changes by altering what we do in our Clinic to keep you, our psychologists and our administrative staff safe.
We’re keeping it clean & practising good hygiene.
- We’re asking you to use tap and pay in the clinic, and if possible to split your card payment, to reduce contact with surfaces and to avoid cash handling.
- We’re no longer asking you to complete forms in the Clinic, but will ask you to complete these forms at home, or where possible on-line.
- We’re cleaning and sanitising our Clinic three times a day.
- Psychologists are spraying disinfectant in their rooms between clients.
- We ask that you use hand sanitiser (which we will provided for as long as we can) before you go into your session.
We’re happy to help – but at a physical not emotional distance.
While our Clinic remains open, we’re practising physical distancing, not emotional distancing. Here’s how:
- We’re requesting that you stand 1.5 metres behind our counter when you are interacting with administrative staff.
- We’re asking that you maintain a distance of 1.5 metres from your Psychologist when interacting with them, even when you are in the same room.
- We have limited the number of individuals in each room to 3 (including your psychologist)
- During our busier times, we are limiting the number of clients we have in the waiting area and may ask you to wait outside until your psychologist collects you – based on Government threshold guidelines.
We’re ready for change but will continue to support you and your emotional wellbeing.
Your wellbeing and the wellbeing of our team remains our priority.
Our team at the READ Clinic is working hard behind the scenes in the event that the Clinic may close its physical location that we will still be available by phone or videoconferencing. If we were to transition to on-line counselling and support, your own psychologist will contact you with the details you require, including the way they will contact you.
We can get through this together.
The READ Clinic Team has worked tirelessly to keep supporting you and the community, and our plan is to keep this vital role. The challenges we are now facing as a community and a nation have only just begun and we are here to help support you weather the storm.
We look forward to seeing you in person or through an on-line platform soon.
The READ Clinic Team
